Have a question about something you read on Riftcanvas? We want to hear from you. The Riftcanvas editorial team reads every message and uses your feedback to improve our personal finance and credit education content.
How to Reach Us
You can email us at [email protected]. This is the best way to get in touch, and it goes straight to the people who write and edit our articles.
When you write, please give us enough detail to understand your question. A clear subject line and a short description of what you need help with go a long way toward getting you a useful reply.
What to Send Us
Here are the kinds of messages we welcome:
- Corrections or feedback on an article you found unclear or out of date
- Suggestions for topics you want us to cover
- Questions about how we research and source our content
- Partnership, press, or general business inquiries
- Notes about a technical problem with the website
Response Times
We read messages as they arrive, but we are a small editorial team. Response times may vary depending on how many questions we receive and how complex yours is. Most readers hear back within a few business days. If your message needs research before we can answer, it may take a little longer.
What We Cannot Help With
Please understand one important point. Riftcanvas is an independent education site, and we are not customer service for any bank, lender, card issuer, or financial company. We cannot access your accounts, check your balance, dispute a charge, or change anything on a financial product you hold.
If you have a question about your specific account, card, or loan, contact the company directly using the phone number or message center listed on your statement or their official website. They have the tools to help you, and we do not.
A Note on Privacy
When you email us, share only what you need to. Never send full account numbers, passwords, Social Security numbers, or other sensitive details. We do not need that information to answer your question, and you should keep it private.
Thank you for reading Riftcanvas. Your questions and feedback help us build clearer, more honest financial content for everyone.